“The inbox is where our day goes.”
E-commerce and DTC brands, online stores, retailers and boutiques, specialty stores, subscription boxes, makers, franchise retail, garden centers, wine and spirits — any business that sells products to people.
Not on the list? If you sell products to people, this is your page — and the Evaluation maps your business exactly as it is.
A senior leader who knows your business leads your Evaluation.
Not a salesperson. Not a junior consultant.
The senior leader who leads your Evaluation has run a business where the inbox is the front door — order status, returns, product questions, the campaign that has to ship this week, the inventory that has to be right. They know your day because they have had it.
AI Native's senior leadership team has built and run businesses of every kind and every size together for 35 years — and knows, department by department, how to hand the manual work to an agent workforce and run the company the AI Native way. The leader who maps your business stays accountable through the Install.
Where the day goes.
- “Where is my order” all day, every day
- Returns, exchanges, and product questions
- Campaign creative and deployment by hand
- Inventory, purchasing, and marketplace listings
- Lifecycle email and SMS that goes out late or not at all
What we install.
- Customer Service agentorder status, returns, and product questions across chat and email, tied into the store and fulfillment
- Marketing agentcreative, deployment, lifecycle email and SMS, and creative testing at scale
- Operations agentinventory, purchasing, and listings
- Bookkeeping agentreconciliation across the store, the marketplace, and the processor
- Chief of Staff agentfor every desk
Examples from the roster, chosen in your Evaluation. Every department you have is covered.
Tools we often bring
- A customer-service inbox tied to your store
- Lifecycle email and SMS the Marketing agent can run
- Pre-sale chat tied to live inventory
If you already have them, they stay. If not, they are set up, taught, and in the price.
Work you could never staff.
- 24/7 pre-sale chat with recommendations tied to live inventory
- Abandoned-cart conversations
- Review and UGC follow-up
- Personalized post-purchase
The first thing owners ask.
“Our brand voice is everything.”
It should be. The agent is trained on your voice and your policies during the Install, and you approve its first hundred replies before it speaks to a customer. It will sound like you at 2 a.m., which is more than a queue does.
What the Report shows.
Is your business more than one kind?
Many are — a practice that also sells products, a supplier that also installs. The Evaluation maps all of it. In the language of business categories, this page is B2C product; the others are here.
Map your departments.
An hour with your leadership, led by a senior leader who has run a business like yours. The plan follows in writing: the map of your manual work, the tools, the workforce we would install, the number, and the timeline.