Privacy policy.

What we collect

When you book an Evaluation we collect what you type into the form or tell our agent: your name, company, work email, phone if you give it, the kind and size of your business, and what you tell us about where the day goes. We use it to reply to you, to remind you of the Evaluation, and to prepare for it. We do not sell it or rent it, and we share it only with the services that deliver the form to us and that run our agent, named below.

What the website itself collects

This site sets no advertising cookies. It stores two things in your browser — your colour theme, and, if you talk to our agent, a reference to that conversation for 24 hours so another page can continue it — and nothing else. Fonts are loaded from Google Fonts, which receives the request for the font files. Visits are measured with Google Analytics 4, which sets analytics cookies and reports pages, sessions, whether a visit talked to our agent or booked an Evaluation, and approximate location to Google with IP addresses anonymized; it does not tell us who you are. You can block it with a browser setting or Google's opt-out add-on.

Our agent on this site

The AI Native Front Desk agent on this site is an AI agent and says so in its first sentence. It answers your questions and, if you ask, books the Evaluation.

What it keeps: what you type to it; your name and email if you book; what it reads on the public pages of the website you give it; your browser's time zone and type; the page and campaign that brought you here; and your internet address, stored only in scrambled (hashed) form. It asks for nothing else.

Who helps us run it: your messages are processed by Anthropic, which provides the AI model, and by Voyage AI, which helps the agent find answers in AI Native's own materials; Google Calendar holds the Evaluation and sends the invitation; and Resend delivers our emails. The agent runs on Vercel and keeps conversations in a Neon database in the United States. Each of these services handles your information only to provide its service to us.

How long we keep it: 24 months from the conversation's last message, and then it is deleted. A booking's date and outcome are kept without your name or contact details, so we can count Evaluations. To have your information deleted sooner, see Your choices below.

Email and calls

If you write to us or call, we keep the correspondence so we can answer it. We do not add you to a newsletter unless you ask to join one.

Our agents

AI Native agents that work inside a client's business are governed by that client's privacy policy and by the Install agreement between the client and AI Native. Every agent identifies itself as an AI agent in its first sentence.

Your choices

Ask us what we hold about you, ask us to correct it, or ask us to delete it by writing to contact@ainative.ai. We answer within one business day.

Changes

If this policy changes, the date at the top changes with it.